Returns & Exchanges
At ToniMay, we want you to love your jewelry, which is why we offer a 14-day return period for store credit or exchange on all full-priced items. Please ensure items are unworn and in their original packaging to qualify for a return.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your jewelry in its original ToniMay gift box and protective mailer to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at your nearest authorized postal service center.
Quality Inspection & Credit
Once our team receives and inspects your return, we will issue your store credit or process your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing