Frequently Asked Questions

Everything you need to know about your ToniMay experience.

What materials are used in ToniMay jewelry?

We use high-quality materials including 925 sterling silver, 14k gold plating, and ethically sourced semi-precious gemstones. Each piece is designed to be durable and long-lasting for daily wear.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the country, while international orders can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.

How should I care for my jewelry?

To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean it gently with a soft microfiber cloth.

Do you offer a warranty on your products?

Yes, all ToniMay jewelry comes with a 6-month manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.

Can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.